Applied Emotional Intelligence Development Program

Emotional Intelligence (EI) and related skills are consistently ranked among the most in-demand skills in the workplace.

In today's fast-paced and interconnected workplace, EI is more important than ever. It is the key to understanding and managing our emotions while effectively and purposefully engaging with the emotions of those around us.

Developed by Genos International, a global leader in EI studies and assessment, the Applied Emotional Intelligence program is designed to support employees at all levels to become more self-aware, empathetic and resilient.

Through practical tools and techniques and on-the-job application, program participants develop the following:

  • Enhanced self-awareness and the influence they have on others

  • Empathy and capacity to flex their leadership and/or sales approach to better connect, communicate and influence others

  • Resilience and well-being to remain more centred under pressure and project greater leadership confidence

  • Expansive decision-making and buy-in for decisions

  • Ability to hold authentic and appropriate conversations with others about behaviour and performance

What’s included

  1. Introduction to the science of emotions and EI, and the benefits of the Applied Emotional Intelligence Program, which is based on the Genos International model of six EI competencies.

  2. Genos International’s workplace, leadership or sales EI Assessment and reports, followed by a one-on-one debrief and goal-setting session with an EI-certified executive coach.

  3. Six coach-lead EI modules

  • Explore six 90-minute learning modules, delivered online. Each module includes evidence-based theories and techniques, practical tools and engaging activities. Participants learn with like-minded colleagues and interact with an executive coach.

  • After each module, participants engage in focused application of the tools and techniques in the workplace, further supporting EI development, leadership and team performance.

4. At the completion of the program, participants have the option to review their growth and set new priorities in coaching (optional)

Program Design

  • In this session, participants are introduced to the science of emotions and EI, considering the benefits the Applied Emotional Intelligence Program can bring to their professional and personal development. Additionally, a detailed explanation of the required program pre-work activities is provided (completing the Genos EI Assessment and one-on-one debrief with an executive coach).

  • Participants complete the Genos self-assessment and if required, nominate raters to complete their 180° or 360° assessment.

    Psychometric Assessments used (Genos International):

    EI Workplace Behaviour Assessment

    EI Leadership Assessment

    EI Sales Assessment

  • Once the Genos Assessment is complete, participants engage in a one-on-one debrief session with a Genos-certified executive coach, where insights on their current demonstration of EI behaviours are explored, and development priorities for each module of the program are set.

  • In this session, we explore emotional self-awareness, and the impact emotions have on decisions, behaviour and performance. Through group discussions, self-reflection and on-the-job application, participants identify how certain events trigger individual emotional responses, supporting greater control and choice over their decisions, behaviours and performance.

  • In this session we explore tools and techniques to perceive, understand and acknowledge the feelings of those around us, demonstrating greater empathy and perspective-taking. Through group discussions, self-reflection and on-the-job application, participants explore how to better connect, communicate and influence others.

  • In this session, we explore how to better connect and build trust with others, through a range of Authenticity approaches. Through group discussions, self-reflection and on-the-job application, participants discover ways to genuinely express their feelings, as well as approaches to tackling challenging conversations successfully.

  • In this session, we explore the power of incorporating emotion data (self and others) as part of effective decision-making. Through group discussions, self-reflection and on-the-job application, participants explore techniques to uncover emotional information, purpose and values, in order to better navigate complex contexts, and make more expansive decisions.

  • In this session, we explore how best to manage our own emotions, stress and workloads, with a focus on continuous self-development. Through group discussions, self-reflection and on-the-job application, participants build on current resilience levels, exploring a range of additional strategies to develop emotion management.

  • In this session, we explore the impact we have on the emotional experience, engagement and performance of others. Through group discussions, self-reflection and on-the-job application, participants consider ways to improve social interactions at work and outside the worplace.

  • At the completion of the program, participants have the option to engage in one-on-one coaching to support ongoing EI development. This may be done via ongoing coaching, or through the use of a second EI Assessment, where participants are able to evaluate their personal growth and set new EI development priorities.